About Schneller & Knochelmann Plumbing, Heating & Air
My name is Kris Knochelmann*, and my wife Lisa and I own Schneller & Knochelmann Plumbing, Heating & Air. In 1928, Rudy Schneller and his wife Jean, started this business, and established high standards for their company, giving their business its reputation for customer service. I learned these same principles working for my father, John Knochelmann* for his business during my high school years.
It was at his side where I learned about treating customers with integrity and always providing quality workmanship. These are the principles that continue to drive Schneller & Knochelmann today.
In 1991, I was fortunate enough to be able to partner with my brothers and brother-in-law to purchase my father’s business. I worked in the office as a Dispatcher, Service Manager, and finally as a General Manager. In 1997, my family and I sold our old business to a corporate chain and became part of Service Experts.
I worked to grow that business and provide excellent customer service to an expanding customer base. Toward the end of my time with Service Experts, things began to change, and in early 2011 my position was eliminated. I was asked to take a job that required less interaction with customers and coworkers. With 48 hours to decide, it was time for me to move on and I decided to leave the only organization I had ever worked for.
That change led to Schneller. Through a friend at church, I discovered they were looking for a buyer, and I was looking for a place to call home. I purchased the company in April, 2011. Since then, almost 20 staff members from my old company have joined, as well as many additional family members.
They joined me because we all shared the same belief: that customers should always come first and be treated with integrity. I am proud to carry on the tradition of the Schneller family, whom I’ve grown to know and respect. I hope you allow us to continue the great service they have been providing for your family.
I am not associated with Knochelmann* Service Experts, and as the owner of Schneller & Knochelmann, a nearly century old company, I commit to you 100% satisfaction or You Won’t Pay! I am joined at Schneller & Knochelmann by my three brothers, my son, Ben, my previous service manager, my most senior technician, three of my previous installation crews, two of my previous customer service representatives and many other family members.
Our family is ready to serve your family. For the best local service, call Schneller & Knochelmann Plumbing, Heating & Air.
We currently have two locations:
Cincinnati Locations: 1079 Ohio Pike Cincinnati, OH 45245 513.407.4424 Northern Kentucky Location: 615 W. 9th Street Covington, KY 41011 859.757.1877 *Not affiliated with Knochelmann Service Experts since January 2011.
Awards & Recognition
Angie’s List 2019 Super Service Award
Schneller & Knochelmann Plumbing, Heating & Air was selected as a recipient of the prestigious 2019 Super Service Award from Angie’s List. We were awarded the first Super Service Award in 2016, and continue to strive for service excellence. Angie’s List Super Service Award winners meet strict eligibility requirements, including..
Keeping an “A” rating in overall grade, recent grade, and review period grade
Be in good standing with Angie’s List
Pass a background check
And abide by Angie’s List operational guidelines.
This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.
BBB Torch Award Winner for Marketplace Ethics Since 2016
BBB Torch Awards, a program of the BBB Institute for Marketplace Trust’s Center for Character Ethics, recognizes businesses that demonstrate exemplary business ethics as evaluated by the six TRUST! principles of Ethical Enterprising. The Torch Awards allow the BBB to honor businesses that epitomize ethics and integrity and are doing the right thing for consumers in a time when so many others struggle to be accountable.
Schneller & Knochelmann Plumbing, Heating & Air is a proud recipient of the 2016 BBB Torch Award for Marketplace Ethics. This award reinforces our reputation as an organization that is committed to serving our customers and giving back to the local community using ethical business practices.
Our Present and Future
Expect a Higher Grade of Technicians
Yes, our technicians are highly trained and can fix your problem.. You can expect them to wear shoe covers and put down protective tarps to make sure they leave your home as neat as they found it.
You can also depend on the fact that before we hire our technicians, they are drug tested and background checked. Our technicians are an extension of our business and we take that very seriously. When you let a Schneller & Knochelmann technician into your home, you can feel confident and comfortable, knowing they are of the upmost quality.