My name is Kris Knochelmann*, and I am the owner of Schneller Plumbing, Heating & Air Conditioning. In 1928, Rudy Schneller and his wife Jean started this business, and they established standards for their company and gave the business its reputation for customer service. I learned these same principles working for my father, John Knochelmann* in his business during my high school years.
It was at his side where I learned about treating customers with integrity and always providing quality workmanship. These are the principles that continue to drive Schneller, and Jean and her daughter are still customers to this day.
In 1991, I was fortunate to be able to partner with my brothers and brother-in-law to purchase my father’s business. I worked in the office as a Dispatcher, Service Manager, and finally, for the past 13 years, as a General Manager. In 1997, I was part of our family group that sold our old business to a corporate chain that became part of Service Experts.
I worked to grow that business and provide excellent customer service to an expanding customer base. Over the last several years, things began to change, and in early 2011 my position was eliminated. I was asked to take a job that required less interaction with customers and coworkers. With 48 hours to decide, it was time for me to move on and I decided to leave the only organization I had ever worked for.
That change has led to Schneller. Through a friend at church, I found out they were looking for a buyer, and I was looking for a place to call home. I purchased the company in April, 2011. Since then, almost 20 staff members from my old company have joined, as well as many of my family members.
They came because we all shared the same belief: that customers should always come first and be treated with integrity. I am proud to carry on the tradition of the Schneller family, whom I’ve grown to know and respect. I hope you allow us to continue the great service they have been providing for your family.
I am no longer associated with Knochelmann* Service Experts, and as the owner of Schneller, an 87 year old company, I commit to you 100% satisfaction or You Won’t Pay! I am joined in my new company by my brothers John Jr. and Pete, my previous service manager Clay Hager, my nephews John, Tom, Corbin and Kevin, my most senior tech Rick, three of my previous installation crews, and two of my previous customer service representatives.
Our family is ready to serve your family. For the best local service, call Schneller Plumbing, Heating & Air Conditioning.
1079 Ohio Pike
Cincinnati, OH 45245
619 Delhi Ave
Cincinnati, OH 45204
Northern Kentucky Location:
615 W. 9th Street
Covington, KY 41011
*Not affiliated with Knochelmann Service Experts since January 2011.
We are pleased to announce that Schneller Plumbing, Heating & Air Conditioning was selected at a recipient of the prestigious 2016 Super Service Award from Angie’s List. Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.
BBB Torch Awards, a program of the BBB Institute for Marketplace Trust’s Center for Character Ethics, recognizes businesses that demonstrate exemplary business ethics as evaluated by the six TRUST! principles of Ethical Enterprising. The Torch Awards allow the BBB to honor businesses that epitomize ethics and integrity and are doing the right thing for consumers in a time when so many others struggle to be accountable.
Schneller Plumbing, Heating & Air Conditioning is a proud recipient of the 2016 BBB Torch Award for Marketplace Ethics. This award reinforces our reputation as an organization that is committed to serving our customers and giving back to the local community using ethical business practices.
Yes, our technicians are highly trained and can fix your problem on the first visit. But you can also expect them to wear shoe covers and put down protective tarps to make sure they leave your home as neat as they found it. You can also depend on the fact that before we hire our technicians, they are drug tested and background checked. Our technicians are an extension of our business and we take that very seriously. When you let a Schneller technician into your home, you can feel confident and comfortable.